mdrplay Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Agreement") govern all use of the mdrplay website, mobile platform, gaming services, payment systems, and any related features or functionalities (collectively, the "Platform"). This Agreement is entered into between you and mdrplay, which operates under PAGCOR authorization for the Philippine market.

By accessing or using the mdrplay Platform in any way — including but not limited to browsing the website, registering an account, making a financial transaction, placing a bet, or claiming a bonus — you affirm that you have read, understood, and agree to be legally bound by this Agreement, including all policies and guidelines incorporated herein by reference.

If you do not agree with any part of these Terms and Conditions, you must immediately cease use of the mdrplay Platform and must not register an account. Your continued use of mdrplay following any amendments to these Terms constitutes your acceptance of the revised Agreement.

02 Eligibility & Registration

To register and maintain an active account on mdrplay, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• You must be at least 21 years of age, as required under PAGCOR regulations and applicable Philippine gambling laws. Underage gambling is strictly prohibited.
• You must be a natural person — corporate entities, trusts, and organizations may not register accounts on mdrplay.
• You must not be a resident of, or accessing mdrplay from, any jurisdiction where online gambling is illegal or where mdrplay is not authorized to offer services.
• You must not be a current employee, contractor, director, or officer of mdrplay or any of its affiliated entities, game providers, or payment processors, nor a close family member of such individuals.
• You must not have been previously self-excluded from mdrplay or any other PAGCOR-regulated platform during an active self-exclusion period.
• You must not have had a previous mdrplay account terminated for violations of these Terms.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and a valid email address. mdrplay reserves the right to request supporting documents — such as a valid government-issued Philippine ID, proof of address, and GCash account verification — at any stage of the Know Your Customer (KYC) process.

mdrplay reserves the sole right to approve, decline, or defer any registration application. Approval of an account does not constitute a waiver of mdrplay's right to later verify eligibility or request additional documentation.

03 Account Responsibilities

Each player is permitted to hold one (1) account only on the mdrplay Platform. The creation of duplicate, secondary, or multiple accounts by the same individual — whether using the same or different identification details — is strictly prohibited and will result in account suspension and forfeiture of all balances.

You are solely responsible for:

• Maintaining the strict confidentiality of your mdrplay account login credentials, including your username, password, and any two-factor authentication codes.
• All activity conducted through your account, whether or not such activity was authorized by you.
• Ensuring that no third party — including family members, friends, or any other person — accesses or uses your mdrplay account.
• Notifying mdrplay's support team immediately upon discovering any unauthorized access to or use of your account.
• Keeping your registered contact details — including email address, mobile number, and GCash account — current and accurate at all times.

mdrplay will not be liable for any losses resulting from unauthorized account access where the player failed to exercise reasonable security measures to protect their account credentials. Account sharing is prohibited; mdrplay reserves the right to suspend any account where evidence of account sharing is identified.

04 Deposits & Withdrawals

All financial transactions on mdrplay are conducted in Philippine Peso (PHP). mdrplay does not charge fees on standard deposits; however, your payment provider (e.g., GCash, Maya, BPI, BDO) may apply their own transaction fees independently of mdrplay.

Deposits: Deposits are credited to your mdrplay PHP wallet subject to successful confirmation from the payment provider. GCash and Maya deposits typically reflect within seconds. Bank transfers via InstaPay generally process within minutes. mdrplay accepts deposits via GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ. Minimum deposit amounts are specified on the Payment page and are subject to change.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit where operationally possible, in accordance with anti-money-laundering (AML) requirements. All withdrawal requests require a fully verified account (completed KYC). mdrplay reserves the right to request additional identity documentation before processing any withdrawal. Minimum withdrawal amounts and processing timelines are detailed on the Payment page.

Anti-Money Laundering: mdrplay complies fully with Philippine AML laws and PAGCOR reporting requirements. Suspicious transactions are reported to the appropriate regulatory authorities. mdrplay may delay, suspend, or reverse transactions pending AML review. Players must not use mdrplay for any money laundering or financial crime purpose — doing so will result in immediate account termination and referral to law enforcement.

05 Bonuses & Promotions

mdrplay offers various bonuses, promotions, free spins, and other incentives to eligible players from time to time. All bonuses are subject to the specific terms communicated at the point of offer, which form part of this Agreement when accepted by the player.

Unless otherwise stated in a specific promotion's terms, the following general bonus conditions apply to all mdrplay promotional offers:

• Bonuses are available to registered, verified players aged 21 and above only.
• Each player is entitled to claim each bonus offer once only, unless otherwise stated.
• Wagering requirements must be completed in full before any bonus-derived winnings may be withdrawn.
• Bonuses are non-transferable and hold no cash value until wagering requirements are met.
• mdrplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses obtained through fraudulent, abusive, or collusive means will be forfeited and the associated account suspended.
• Bonus abuse — including but not limited to pattern betting designed to circumvent wagering requirements — will result in bonus cancellation and may result in account termination.

mdrplay reserves the right to verify the eligibility of any player for any promotion and to withhold bonus funds pending such verification. Players who have opted into the self-exclusion program are not eligible for any promotional offers during their self-exclusion period.

06 Gaming Rules & Fair Play

All games available on the mdrplay Platform are operated using certified Random Number Generator (RNG) software where applicable, or through certified live dealer studios for live casino products. mdrplay works exclusively with licensed and reputable game providers whose products have been tested and certified by independent auditing bodies.

Return-to-Player (RTP) percentages for all slot and RNG-based games are as certified by the respective game providers and are available in each game's information panel. mdrplay does not alter RTP settings beyond the configurations provided and certified by game providers.

In the event of a game malfunction, system error, or technical fault during a gaming session:

• Any bets placed or winnings generated during a confirmed malfunction are void and will not be paid out.
• mdrplay will return the bet amount to the player's wallet where technically feasible.
• mdrplay's decision regarding game malfunction outcomes is final, subject to PAGCOR dispute procedures.

Sports betting outcomes are determined by the official results of the relevant sporting body. mdrplay reserves the right to suspend, void, or settle markets in accordance with its sports betting rules, available on the Platform, in the event of exceptional circumstances including but not limited to match abandonment, result disputes, or data feed errors.

07 Prohibited Conduct

The following conduct is strictly prohibited on the mdrplay Platform. Engaging in any of the following may result in immediate account suspension, termination, forfeiture of balances, and/or reporting to PAGCOR and Philippine law enforcement authorities:

• Registering as, or permitting access by, a person under 21 years of age.
• Providing false, inaccurate, or misleading registration information or documentation.
• Operating more than one mdrplay account.
• Using the Platform for any money laundering, fraud, or financial crime purpose.
• Using software, bots, scripts, or any automated system to interact with the Platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players in poker, live casino games, or any other multiplayer game.
• Abusing the bonus system, including placing contradictory bets across accounts to guarantee bonus extraction.
• Threatening, harassing, or abusing mdrplay staff, live dealers, or other players.
• Attempting to circumvent mdrplay's responsible gaming tools or self-exclusion systems.
• Using VPN services or other technologies to misrepresent your geographic location.
• Reselling, transferring, or commercializing your mdrplay account or any associated bonuses.

08 Account Suspension & Closure

mdrplay reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraudulent, abusive, or illegal activity.
• Failure to satisfactorily complete KYC verification within a reasonable timeframe.
• Receipt of a self-exclusion request from the account holder.
• Instruction from PAGCOR or other competent regulatory or law enforcement authority.
• Account inactivity exceeding twelve (12) consecutive months.

Upon account closure, any remaining real-money balance (excluding bonus funds and bonus-derived winnings that have not met wagering requirements) will be returned to the player via their verified payment method within a reasonable period, subject to completion of any outstanding identity or AML verification requirements.

Players who wish to voluntarily close their mdrplay account may do so by contacting the support team via live chat or by emailing [email protected]. Voluntary closure requests will be processed within three (3) business days.

09 Intellectual Property

All content, materials, software, design elements, trademarks, logos, text, graphics, images, audio, and video available on or through the mdrplay Platform are the exclusive intellectual property of mdrplay or its licensors, and are protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming and entertainment purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, publish, or commercially exploit any content from the Platform.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any Platform content or software.
• Remove, obscure, or alter any proprietary notices, labels, or marks on Platform content.
• Use any mdrplay trademark, logo, or brand identifier in any manner without prior written consent.

Any unauthorized use of mdrplay intellectual property may result in civil and/or criminal liability under Philippine and international law. mdrplay actively monitors for unauthorized use of its intellectual property and will take appropriate legal action where necessary.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, mdrplay and its officers, directors, employees, agents, affiliates, game providers, and payment processors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect, arising from use of or inability to use the Platform.
• Losses arising from unauthorized access to your account where mdrplay was not negligent in its security measures.
• Interruptions to the Platform due to scheduled or emergency maintenance, technical failures, or third-party service disruptions.
• Losses arising from game malfunctions where the applicable game malfunction policy has been followed.
• Any decision made by PAGCOR or other regulatory authority that affects the availability or operation of mdrplay services.

mdrplay's total liability to you for any claim arising under or in connection with this Agreement shall not exceed the total amount of real-money funds held in your mdrplay account at the time the relevant claim arises. This limitation applies to all causes of action in aggregate, including breach of contract, negligence, and statutory claims.

Nothing in this Agreement shall exclude or limit mdrplay's liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded or limited by Philippine law.

11 Privacy & Data Protection

mdrplay collects, processes, stores, and shares personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By registering on mdrplay, you consent to the collection and processing of your personal data as described in the Privacy Policy.

mdrplay complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all implementing rules and regulations issued by the National Privacy Commission. Your personal data is collected solely for the purposes of account management, KYC verification, transaction processing, regulatory compliance, fraud prevention, and improvement of Platform services.

mdrplay does not sell, rent, or lease your personal data to third parties for marketing purposes. Data may be shared with PAGCOR, Philippine law enforcement, and AML-reporting bodies as required by law. You have the right to request access to, correction of, or deletion of your personal data subject to applicable legal and regulatory retention requirements.

12 Responsible Gaming

mdrplay is committed to promoting responsible gambling for all Filipino players. Gambling is intended as a form of entertainment and must not be used as a source of income. mdrplay provides the following responsible gaming tools to all account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings.
• Session Time Reminders: Configure automatic session time alerts to help manage your play duration.
• Loss Limits: Set maximum loss thresholds per session, day, week, or month.
• Self-Exclusion: Request temporary (30, 90, 180 days) or permanent self-exclusion from the Platform by contacting the support team. Self-exclusion takes effect within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic pop-up notifications during gaming sessions showing your session duration and net result.

Players who are self-excluded from mdrplay may not register a new account or circumvent their exclusion in any way. mdrplay cooperates with PAGCOR's responsible gaming programs and will honor exclusion requests registered through official PAGCOR channels.

13 Governing Law & Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

mdrplay operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR). Any dispute that cannot be resolved through mdrplay's internal complaints procedure may be escalated to PAGCOR through official PAGCOR regulatory channels in accordance with applicable Philippine gaming regulations.

You irrevocably submit to the exclusive jurisdiction of the courts of the Republic of the Philippines for the resolution of any dispute arising under or in connection with this Agreement, provided that mdrplay reserves the right to bring proceedings against you in any other court of competent jurisdiction where you maintain a place of residence or assets.

14 Contact & Dispute Resolution

If you have a question, concern, or complaint regarding these Terms and Conditions or any aspect of the mdrplay Platform, please follow the procedure below:

1. First Contact: Reach out to mdrplay's customer support team via 24/7 live chat inside the Platform, or by email at [email protected]. Please include your registered username, a clear description of your concern, and any relevant transaction IDs or screenshots.
2. Internal Review: mdrplay aims to acknowledge all complaints within 24 hours and resolve them within five (5) business days. Complex cases may require up to fourteen (14) business days for full investigation.
3. Escalation: If you are not satisfied with mdrplay's resolution, you may escalate your complaint to PAGCOR through official regulatory channels. mdrplay will cooperate fully with any PAGCOR-facilitated dispute resolution process.

These Terms and Conditions were last reviewed and updated on January 1, 2026. mdrplay reserves the right to amend these Terms at any time. Registered players will be notified of material changes via their registered email address or through a notice displayed upon login. Your continued use of mdrplay following notification of any changes constitutes your acceptance of the amended Terms.